Competitive issues facing Management: Globalization Information
Technology Reducing costs through downsizing, outsourcing, & off
shoring Change in demographic (age, gender, education) Enhancements
made on laws and regulations…...
CLASSIFICATION OF SERVICES. (FRAMWORKS FOR EVALUATION OF SERVICES).
Problem: slim exposure of managers towards the variety of
assistance industries; managers perceive their service since
unique; managing personnel is normally inbred;…...
п»ї5S is a program to reduce waste and optimize productivity
through maintaining an orderly work environment and using visual
cues to achieve even more consistent operational results.